Why don’t you have specific pricing for each product on your website?
There are quite a lot of variances when it comes to pricing up each product. For instance, the quantity you want makes a big difference to the price and also whether your branding will be in 1 colour, 2 colours, 3 colours, in 1 position, 2 positions etc.

Therefore, we decided to have ‘Price Breaks’ on our website instead, just to give you a bit of a guideline. This price break is for the product only (no branding). So basically, if you are wanting a product for around $12 each, then you can look in the “$10 - $15” price break.

Can I have the products unbranded or do they have to be branded?
Absolutely you can have them unbranded – the turnaround time is approximately 2 – 3 working days, from the time of ordering.

For branding, what format do you need the artwork in?
For most types of branding, the preferred format is a vector art file. This is the original format that your logo/artwork was created in, which will be one of the following:

AI - Adobe Illustrator
EPS – Encapsulated Post Script
CDR – Corel Draw

PDF’s are also ok, as long as they have been saved directly from one of the above files.
For Digital Printing, a hi res jpeg can be used if you don’t have a vector art file. For pad and screen printing, jpegs and other similar bitmap files can’t be used, as they are not editable files.

What information do I need to put in the quote request form?
In order for us to get the quote to you as soon as possible, please let us know what quantity you are wanting and whether you are wanting the product/s branded or not. If branded, then please either attach your artwork or let us know how many colours are in your artwork. You can write this in the “Comments” section, as well as anything else you would like us to know.

What is an “indent” product?
This is an item that is sourced and branded overseas. There is always a minimum quantity for these (anything from between 100 – 1,000) but they are a lot cheaper. The turnaround time for indent products, is between 15 working days and 14 weeks, depending on the item. If you plan well in advance, then this is the way to go.

Can I see a sample of the product I’m interested in?
Yes you can – a lot of people need to physically see what they are looking at buying, which we completely understand. Please be aware though, that these samples come directly from our supplier and, in most cases, we get charged for them. If it is something like a pen, then usually there will be no charge (depending on the cost of the pen), in which case we won’t charge you. In regards to clothing, we get charged for every sample and freight. If the clothing is returned and it is not in the original packaging, or condition, then we will need to pass that charge/s onto you.

What is the turnaround time for branded products?
The standard turnaround time for most products, is approximately 7 – 10 working days, from the sign off of the proof. If you have a specific date you need the products by, we will endeavour to get them to you before or by that specific date.
For indent products (these are products that are sourced and printed overseas), the turnaround time is anywhere between 15 working days and 14 weeks.
Please bear in mind though, that once the goods have been despatched, we don’t have any control over unforeseen issues that couriers might have, or if Mother Nature decides to put a spanner in the works!

Do you have minimum quantities on your products?
Not all of the products have minimum quantities, but if our suppliers set minimums, then we have to adhere to that.

Will you send a proof through before the branding commences?
Yes, we will send you through an electronic proof for approval or to make changes, before production goes ahead.

I can’t see the product I want on your website – is it hiding?
Due to the amount of suppliers, and products that they each have, it is nigh on impossible to have every single product available on our website. If there is something you have seen somewhere else, but can’t find it on our website, please either call or email us and we will do our best to source for you.