The company means Altra Holdings Limited, trading as FatCat Promotions.
The customer means the business/person who has contracted to purchase the goods from the company.


Invoices will either be sent at the time ordering (for new customers and/or orders over $5,0000), or when the products are despatched.


Payment Terms are as follows:

Either immediate payment or 7 days from the date of invoice (this will be stated on the invoice).
New clients - orders over $5000 + GST: A deposit of 50% of the total dollar value of the order paid prior to order commencement and remaining 50% within seven days of delivery of item.
Indent orders: A deposit 50% of the total dollar value of any order must be paid prior to commencement of any work.  Balance of order to be paid either on delivery, within seven days of invoice or as agreed between client and FatCat Promotions prior to job approval.

If invoices are not paid in full and on time the customer will pay collection and legal fees and such fees will include any additional fees or commissions charged by debt collection firms and actual legal costs. In addition to the costs of recovery the customer will pay penalty interest on any unpaid amount from the date due until payment is received in full at the rate of 24% per annum.


Delivery will be made by the fastest and most economic means unless otherwise specified by the customer. In the event of a product being out of stock and your specified date not being met, we will contact you with the earliest delivery date available.

Proof Approval

The company is not liable for errors or variations in the finished work where such errors or variations were contained in the proof approved by the customer.
The company is not liable for variations in the finished product, if the customer has approved a proof, that clearly states the clarity of branding on the finished product can not be guaranteed.


Unless otherwise agreed the company will deliver the quantity specified or over runs and under runs will not exceed 10% of the quantity ordered. The customer will pay for the actual quantity delivered within this tolerance.

Termination of Contract

Notwithstanding any other clause in this agreement, where the contract is cancelled, all work carried out and the customer forthwith on presentation of the invoice will pay for all goods supplied by the company.
If work is cancelled the customer will pay any additional costs or for any loss caused to the company by the cancellation.


Complaints regarding finished goods must be received within 7 days of delivery.
The company reserves the right NOT to accept any claims for errors or short delivery claim if not made within 7 days.
The company reserves the right to credit or replace any errors as it sees fit.

Security interest

The supplier retains a security interest in all goods supplied to the customer until the supplier receives payment in full of all sums owing by the customer under any contract for the supply of goods.
Change of Legal Entity
The customer is liable to notify the company in writing of any changes in the trading entity of the customer.


Quantity and / or sizing to be supplied for all stock ordered.
Client to supply all artwork. Should artwork not be available, FatCat Promotions can produce the required artwork for printing or embroidery at a quoted hourly rate.
Handling Fee – A handling fee of $20.00 minimum will be charged for product/apparel wear supplied by the client that requires branding ONLY.
Client must approve all artwork.
Prices exclude GST & delivery / freight unless stated otherwise.